It would be great if the user log in information found under user management was availalble as part of the User Object so that reports could be run on the data as well as action triggered.
Use case: Want to make sure that purchased Gainsight licenses are being regularly used. Want to make sure that my team are using the tool. Want to make sure we are getting value from the software.
I have a similar request for my customer where they would like to report on Gainsight Adoption %.
Me too! I would be more self-sufficient by obtaining my own user data
Amazing! This will really help towards monitoring user adoption. Thank you!
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.13 release. Admins can now set login preference to Gainsight NXT to see Gainsight Notifications received through an Email. This is applicable only to the Gainsight NXT customers connected through Salesforce Connector.
This feature is implemented in the NXT version only.
Thanks for posting!
Hi Uday
I can see this by reporting on the user login history object, however this has every login as a date-time stamp stored as a string. I would like to somehow extract the following from this;
Logins per day (per user)
Last login date (per user)
But don’t seem to be able to? Is there a solution?
Thanks,
Fantastic!
Just need to get migrated over to NXT !
Logins per day (per user)
Last login date (per user)
As the Login Time field is a string
Hi@HollySimmons we have fixed the login time data type issue. You should be able to build the report according to your requirement .
does this also work if you access GS in NXT via SFDC? I am in GS every day and the user management says i have never logged in
Hi Folks,
I think I have found a way out here, please see the below screenshot. Let me know if you have any questions.