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sam_buddery
Gainsight Employee ⭐️⭐️
January 9, 2020
New Idea

Report on User Log in data

Login History example to report on

It would be great if the user log in information found under user management was availalble as part of the User Object so that reports could be run on the data as well as action triggered.

 

Use case: Want to make sure that purchased Gainsight licenses are being regularly used. Want to make sure that my team are using the tool. Want to make sure we are getting value from the software.

14 replies

karen_adornetti
Contributor ⭐️⭐️
January 9, 2020

I have a similar request for my customer where they would like to report on Gainsight Adoption %.

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anna_james
Contributor ⭐️⭐️⭐️
January 20, 2020

Me too! I would be more self-sufficient by obtaining my own user data

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sai_ram
Expert ⭐️⭐️
January 23, 2020

@sam_buddery valid use-case, will check with the product team and get back to you here. 

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Contributor ⭐️⭐️⭐️⭐️
January 27, 2020

@sam_buddery  @anna_james @karen_adornetti  @sai_ram  This is built, Now you can get the report of user login history. This would be released as part of Feb_RT. Thank you!

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anna_james
Contributor ⭐️⭐️⭐️
January 27, 2020

@sam_buddery  @anna_james @karen_adornetti  @sai_ram  This is built, Now you can get the report of user login history. This would be released as part of Feb_RT. Thank you!

Amazing! This will really help towards monitoring user adoption. Thank you!

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Helper ⭐️⭐️⭐️
April 16, 2020

Hello Everyone! 

Happy to announce that your request has been considered and included as part of the v6.13 release. Admins can now set login preference to Gainsight NXT to see Gainsight Notifications received through an Email. This is applicable only to the Gainsight NXT customers connected through Salesforce Connector.  

This feature is implemented in the NXT version only.

Thanks for posting!

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HollySimmons
Helper ⭐️
April 24, 2020

@sam_buddery  @anna_james @karen_adornetti  @sai_ram  This is built, Now you can get the report of user login history. This would be released as part of Feb_RT. Thank you!

Hi Uday

 

I can see this by reporting on the user login history object, however this has every login as a date-time stamp stored as a string. I would like to somehow extract the following from this; 

Logins per day (per user)
Last login date (per user)

But don’t seem to be able to? Is there a solution?

Thanks,

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sai_ram
Expert ⭐️⭐️
April 28, 2020

@sam_buddery, @anna_james, @karen_adornetti Here is the release notes for which @uday was talking about. 

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sam_buddery
Gainsight Employee ⭐️⭐️
April 28, 2020

Fantastic!

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anna_james
Contributor ⭐️⭐️⭐️
April 28, 2020

Just need to get migrated over to NXT ! :grinning:

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