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There should at least be a way to include Rich Text fields in a report filter to determine whether or not the field has any text in it. 

For example, if I want to run a report for any Company where the Summary field is NOT NULL, I can’t do that. 

 

Literally just finished up a discovery on this. The common question is “How often are people filling out [richtext field]?” and the answer requires me to export a bunch of data to Excel and do manual filtering / math there. If I could use a filter, or Group By, on the richtext fields I’d be able to do the same job directly in Gainsight in about half the time.

Comes up too often. The only two solutions I have seen are:

  1. Not use Rich Text fields
  2. Export all the data to Excel

 

 

Being able to filter on ‘is null’/’not null’ for these fields would be great.

Yes, a thousand times yes (but also just make it so we can do a “contains” too please so we can search for keywords… ;) 

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