Hi Everyone! Here I am showing a common use case about reporting on the External attendees.
More often customers would need to pull the external attendees of a particular activity for sending the feedback survey, to follow-up on next steps, to report of number of meetings held with a particular customer and so on.
All the above use cases if there are multiple external attendees for each activity, then we need them in the normalised format so that we can pull them as the participants in JO Programs or to use them in rule configuration.
But in our Activity timeline, we store all the attendees in the same field which makes them difficult to use them in other configurations.
In this document I am showing how to report on Internal and external attendees of an Activity using the Gainsight system object called Activity Attendees which as lookup for activity timeline, Company person and User.
