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amadeo
amadeo
Contributor ⭐️⭐️⭐️
December 13, 2021
Open

Request: Add the Feedback tab to the KC Bot unified tab layout

Related products:PX In-App Hub (formerly KC Bot)
  • December 13, 2021
  • 5 replies
  • 83 views

We would like to use the Feedback feature in the KC unified tab layout. It would be great if the user could click “Feedback”

 and the Feedback form shows as a second page like the image below

Please let me know if this will be possible. We would like to collect feedback after implementation, which is happening soon.

    5 replies

    aharkut
    Gainsight Employee ⭐️
    aharkut
    Gainsight Employee ⭐️
    April 11, 2023

    Hi @amadeo - we acknowledge this and are exploring what is the right way to bring the Feedback on unified screen. Happy to get your inputs:

     

    1. Should it be part of the list of the content - and be able to place it at the top or bottom or somewhere in the mid
    2. Do you feel it would be better in footer of the Bot which is always sticky. Eg: Slack

     

    Or any other position where you see is more effective for Feedback to get more visibility and increase its adoption.

     

    Thanks

    aharkut
    Gainsight Employee ⭐️
    aharkut
    Gainsight Employee ⭐️
    April 11, 2023
    No Status→Acknowledged
    amadeo
    amadeoAuthor
    Contributor ⭐️⭐️⭐️
    April 11, 2023

    Let me reorder it like any other list item in the content. if other users like the sticky bottom, then a toggle in the settings to anchor it, but still give me the option.

      amadeo
      amadeoAuthor
      Contributor ⭐️⭐️⭐️
      April 11, 2023

      Hi @aharkut. I forgot to mention you in my post ☝🏻.

      aharkut
      Gainsight Employee ⭐️
      aharkut
      Gainsight Employee ⭐️
      April 12, 2023

      Thanks for the input @amadeo - will take this further accordingly.

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