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sami.burk
sami.burk
Contributor ⭐️⭐️⭐️⭐️
June 24, 2022
New Idea

Request for Help Text Feature on CTA, SP, Activity Timeline Fields

Related products:CS Cockpit & Playbooks
  • June 24, 2022
  • 6 replies
  • 95 views

There are many situations where Help Text would be incredibly valuable for our users. Especially as we develop out new features and try to gain better adoption of Gainsight from our users. This request is that a Help Text feature be enabled for all fields within CTAs, SPs, Timeline Activities -- any areas where we are building custom objects to serve our users’ needs, so that we can add additional information for the user around the purpose of a field within an object. 

    6 replies

    kevin.olayta
    kevin.olayta
    Contributor ⭐️⭐️⭐️
    June 24, 2022

    Really Helpful!

    matthew_lind
    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 24, 2022

    Yes!

    This creature comfort would make orientation, enablement and adoption of Gainsight configurations easier and faster. As more teams lean more into making Gainsight a central tool of their day, the ability to deliver help and clarity in-app is valuable.

    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
    sarahmiracle
    sarahmiracle
    VIP ⭐️⭐️⭐️⭐️⭐️
    April 17, 2025

    Can’t stress this one enough. ​@manu_mittal this is an easy enhancement that would help give the customizability we are looking for in Success Plans (and the other feature areas mentioned)

    Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
      sarahmiracle
      sarahmiracle
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 29, 2025

      Bumping this again - this would really help improve user experience

      Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
        bradley
        bradley
        Expert ⭐️
        August 29, 2025

        can’t vote again, so I guess I’ll comment as this has been around a few years now.

          dayn.johnson
          dayn.johnson
          VIP ⭐️⭐️⭐️⭐️⭐️
          September 5, 2025

          We’ve gotta have help text. We can’t expect users to go into documentation for each and every thing – having that little snippet of information would be immensely valuable.

          Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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