Apologies if this is a duplicate, but I didn’t see something specific to this.
Gainsight supports date range filters, and in rules you have weekend and weekday differentials. I would like the ability to filter in reporting (including data designer) and schedule in Rules and Programs around holidays.
To be effective, this would need to be dynamic, as not all holidays have a fixed day of the month or range they start on. I could see this needing some user input, where they as a one time upload a sort of “holiday calendar” of dates they want to include, or GS just does it natively, which is ideal.
The idea behind this is you may not want rules to run on certain holidays. You may also want to filter for certain holidays on reports of say, support tickets to know if you have more/less tickets on holidays. For programs, maybe you want to send a campaing that is targeted around a holiday or not not hit certain holidays. Those are just a couple minimal examples but I’m sure there are other use cases.
P.S. I guess for continuity this should extend to PX as well for cross platform engagements.
Thanks for sharing this@bradley
I understand that the current scheduler can work around Saturday and Sundays but not holidays. Would it be possible for you to share where we might need this along with some additional usecases? Just looking at more examples where this could be used.
@All, free free to post some examples / upvote this post
I’m sure there are more but those are some off of the top of my head. As to where, I went over that in my first post, but really wherever you are using date information: Rules engine, reporting, data designer, etc.
The ability to apply a holiday calendar should be available in CTAs due dates, rule trigger dates, and program email send dates
The ability to apply a holiday calendar should be available in CTAs due dates, rule trigger dates, and program email send dates
#1 Gainsight Product ask: Continuity.
Looks like@rakesh is already here. I’ll let him provide any details on potential roadmap consideration. I know the roadmap backlog in Rules, Journey Orchestrator, and Reporting is already pretty deep - these are some of our most popular product areas that generate the most enhancement ideas.
Any update on this one?
Absolutely required, and because holidays are country specific, we potentially need a way to tailor to countries (because one massive calendar with all holidays within it might lead to emails never sending.