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Contributor ⭐️⭐️⭐️⭐️⭐️
July 18, 2023
Parked

Resolution time in Analytics

Related products:CC Analytics & Reporting
  • July 18, 2023
  • 4 replies
  • 26 views

It would be useful if we in the content dashboard in analytics could see resolution time in addition to the current average response time. 

4 replies

Aleksandra
Gainsight Product Manager
September 27, 2024

Hi @Anitahg 

Could you please share how do you define a resolution time?

Aleksandra
AnitahgAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
September 27, 2024

Hi @Aleksandra the time it takes from the problem was shared in a post to when it was resolved 

Aleksandra
Gainsight Product Manager
September 27, 2024

If the problem is shared as a question, the resolution time is in the Q&A dashboard under the Avg. answer time KPI. If this is not what you need, please give a more detailed definition of how you will recognize a given post as a problem raised and a given reply as a solution.

Aleksandra
Aleksandra
Gainsight Product Manager
December 4, 2025
New Idea→Parked
Aleksandra