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Balachandra Sangammanavar
Contributor ⭐️
September 30, 2026
New Idea

Rich Text Editor: Support Full Heading Hierarchy (H1, H4, H5, H6) in Knowledge Base Articles

Related products:CC Community

Description: As a Senior Technical Writer, maintaining proper document structure, accessibility standards (WCAG compliance), and semantic HTML hierarchy is critical for our Community articles.

Current Pain Point: The current WYSIWYG editor toolbar only provides native options for H2 (Large) and H3 (Small). To create H1 titles, H4 sub-sections, or deeper nested topic levels, technical writers are forced to manually enter the HTML Source Code (</>) to wrap text in appropriate tags. This breaks the authoring flow, introduces human error across large documentation teams, and slows down article publishing.

Proposed Solution:

  • Expand the Styles / Heading dropdown in the Rich Text Editor toolbar to natively include H1, H2, H3, H4, H5, and H6.
  • Allow custom global CSS mapping so heading font sizes and margins remain uniform across published community articles.

Business Impact: Reduces article editing time by eliminating manual HTML edits and ensuring strict structural consistency across team authors.

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