Rule logic needs to be maintained

Related products:CS Rules Engine

Forum|Forum|11 years ago
June 3, 2015
16 replies
109 views

When you have modified a rule's Advanced Logic (to be something like "A and B and (C or D)" and then you add another field to the filter the logic just results back to "A and B and C and D and E". And then I spend then next 5 minutes trying to figure out what the heck happened... and then remember it's the logic and spend the next 5 minutes trying to remember what it was!

My suggestion is that the logic just remain as it is and maybe do a highlight to remind me to update it when I add a field. Or add the new field to the end like "A and B and (C or D) and E." Either works for me!

kristin_f3c469

Contributor ⭐️⭐️⭐️⭐️⭐️

Thanks for posting Jeffrey. Yes- this needs to be addressed. I have had rules be broken and had no idea why and then come to realize the logic was lost.

jeffrey_colemanAuthor

Helper ⭐️

I feel better knowing I'm not alone in my insanity. (Though that's offset somewhat when I realize I'm posting about the rules engine at this hour! 🙂

dave_boulos

Contributor ⭐️⭐️⭐️

Just had the same issue. Definitely needs fixed.

julia_guyadeen

Contributor ⭐️⭐️⭐️

I've hit this as well, thanks for posting!

gabriel_hobbs

Contributor ⭐️⭐️⭐️

and this should not only be for rules but every where you can add logic (i.e. survey participants as well)

luis_p

Contributor ⭐️⭐️⭐️

Great idea - you may also consider the placement of the advanced logic field. Placing it at the top of the page (maybe along with the time definition) would give prominence to it. The UI on any rules interface is super important. I could spout off many different systems I've used (including Salesforce) that could have done this better. Some of the better visual approaches I've seen include ones that have a nesting component like the example below which would give more importance to the logic.

sundar

Expert ⭐️

Thanks Jeffrey for your feedback.
Luis, Thanks for the share, it is a good insight. On a lighter note, "I was born intelligent but education ruined me". All software engineers are taught ((A and 😎 or C) as the way to represent logical condition instead of simple English (Any and All)

This will addressed in August / Setember in Rules Engine by adding "AND" condition instead of entire reset.