Rules Engine: Make Advanced Scheduler more user friendly

Chiming in here. From Pulse Everywhere 2021, CS Ops and the mentorship of CS Ops professionals is a focus for Gainsight. I spoke directly with Nick recently and he asked me what could be done to decrease the barriers to entry for new GS admins. I think this is a wonderful example of something that is unnecessarily overly complicated and is expressed more clearly and intuitively in other areas of the software. While the support documentation is very helpful and directly linked from the page in the software, I believe there is a better approach.

As a new GS admin, I would love to see advanced scheduling rules engine reflect the UI of data designer & connectors to schedule rules to run more frequently than daily instead of requiring a CRON expression. Happy to provide further context! Thank you!

Also an example of an opportunity to move away from an “it works” design mindset to a design philosophy that includes Usability, Flexibility, Consistency, Quality, Efficiency and Scalability.  Particularly Usability and Consistency in this case.

I’ve discussed similar with Nick and various GS Product team representatives over the years.  It’s frankly been hit or miss on whether or not it resonates. We need to move beyond just making the platform work...make it work for us.