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bradley
Expert ⭐️
February 1, 2023
Open

Scorecard Job Visibility

Related products:CS Scorecards
  • February 1, 2023
  • 17 replies
  • 196 views

If this is possible somewhere and I missed it let me know - but currently there does not appear to be any visibility into whether or not a scorecard job is running and what its status is, if you can restarted, etc. Think connector or rule execution history.

I know you can set the sync schedule, but you still don’t have any other visibility into that job aside from when it “should” sync. Additionally, while you likely aren’t doing it too often, making changes to a scorecard (e.g., weights, measures, score scheme) causes another batch job to run.

Even though you get an email stating when it is finished you have no visibility into the status, if it was successful, etc.

17 replies

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 2, 2023

Hey @bradley , You are right that currently we do not show job status or execution logs for Scorecard.  There are 3 main jobs here - Resolver , Snapshot and Batch job that runs if you make any config changes and chose to run it right after. I will add this to our backlog but having an execution log in place for scorecards would take longer and is not on this FY23 roadmap.


One thing we already planned and are implementing in the coming quarter is that while one of the jobs is in progress , we will float a banner on the admin page about the job run, advising not to make any changes while the job is in progress to scorecard config. 
In addition to that, from your Idea, we will try to capture the failed records , if any, into the Batch completion email to fill the gap.  

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 2, 2023
No Status→Acknowledged
bradley
bradleyAuthor
Expert ⭐️
May 2, 2023

Hey @bradley , You are right that currently we do not show job status or execution logs for Scorecard.  There are 3 main jobs here - Resolver , Snapshot and Batch job that runs if you make any config changes and chose to run it right after. I will add this to our backlog but having an execution log in place for scorecards would take longer and is not on this FY23 roadmap.


One thing we already planned and are implementing in the coming quarter is that while one of the jobs is in progress , we will float a banner on the admin page about the job run, advising not to make any changes while the job is in progress to scorecard config. 
In addition to that, from your Idea, we will try to capture the failed records , if any, into the Batch completion email to fill the gap.  

That would be super helpful, as the completion emails aren’t reliable either, so any incremental improvement to this would be great. It would also be helpful if support was aware they could find out on their end that the job is completed and report back if it was, when asked.

TMaier
Helper ⭐️
August 14, 2024

Doing some scorecard replacement this morning and the lack of completion notifications or status checks really anywhere makes it difficult to confirm whether reassignments have been completed etc.

bradley
bradleyAuthor
Expert ⭐️
October 9, 2024

@ChiragJ @revathimenon 👀?

revathimenon
Gainsight Community Lead
October 10, 2024

Checking with the team internally @bradley 

Where focus goes, energy flows.
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 10, 2024

Hi @bradley @TMaier , we implemented this in the product already-  When one of the jobs is in progress , we float a banner on the admin page about the job run, advising not to make any changes while the job is in progress to scorecard config. 
Apart from this, we currently don’t have plans to add job status into the product. 

bradley
bradleyAuthor
Expert ⭐️
October 10, 2024

Hi @bradley @TMaier , we implemented this in the product already-  When one of the jobs is in progress , we float a banner on the admin page about the job run, advising not to make any changes while the job is in progress to scorecard config. 
Apart from this, we currently don’t have plans to add job status into the product. 

I appreciate the incremental improvement, but that addresses like 1% of the ask here. From what you’re saying, the only plan is a one time per run banner shows up saying the job started, and that’s it? Does it go away when the job is done? Does it just go away when you get rid of it regardless of how the job is running/ran?

 

What we’re asking for is:

  • Current Job status (init, in progress, aborted, failed, etc)
  • General execution history of a given job run (e.g., what did it do and to what records)
  • Overall execution history

None of the actual ask will be addressed?

TMaier
Helper ⭐️
October 10, 2024

I’d like to see a screenshot of the expected banner as well - I can’t say this has caught my eye since it was added, and I still regularly wonder whether a scheduler batch job is complete or not.

TMaier
Helper ⭐️
October 14, 2024

This is definitely not behaving the way I expected it to based on the description above. I’ve just updated a Scorecard (added a Measure) and the only indication that a job is running is a very short-lived pop-up error when I try to save additional changes. See screenshots below…

Main scorecard config screen
Pop-up error