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TurkOfAges
Contributor ⭐️⭐️⭐️
November 3, 2022
Discovery

Scorecard Toggle for individual measures

Related products:CS C360 & R360 & P360
  • November 3, 2022
  • 3 replies
  • 58 views

There are instances where a CSM might want to omit certain measures from their customer’s scorecard manually, especially in instances where data cleanliness is causing a false reading and incorrectly affecting the score. 

This could be solved by creating individual scorecards for specific customers - but is not a scalable solution from an admin perspective. 

The idea would be to give a full user the ability to dynamically exclude specific measures from one specific customer’s scorecard based on their knowledge of the account.

3 replies

simves
Contributor ⭐️⭐️
November 4, 2022

YES PLEASE - Great idea Alex 🤞

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 9, 2023
No Status→Under Consideration
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 9, 2023

Thanks for sending this, I understand the scenario and we will further discuss this within our team and update