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Gainsight Employee ⭐️
August 30, 2023
Released

Scorecard widget report: Enable save of field re-order in drill down report.

Related products:CS Scorecards
  • August 30, 2023
  • 9 replies
  • 115 views

Hi Team,

In scorecard widget report field re-order in drill down report is not getting saved but the same is allowed in general reporting.

 

Please implement saving of field re-order in drill down report of scorecard widget report.

9 replies

bradley
Expert ⭐️
August 30, 2023

Customer in question here who reported this in a ticket as a bug, which by all rights it should be. We’re nearing the end of 2023, Horizon Analytics has been our for years, Scorecard Widgets have even gotten a bizarre facelift and yet somehow state preservation for scorecard widget reports isn’t supported out of the box but needs to be an enhancement request? 

This isn’t going to break workflows, or cause customers to churn, but it is frankly embarrassing that something like this needs to be requested. When admins critique platform usability and consistency, this is exhibit A of what we mean. If Scorecard widgets are in their own world outside of reporting, they should at least be consistent in functionality with the rest of the platform just as a cost of doing business.

cc @ophirsw @dstokowski might be interested in this.

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 31, 2023

HI @Abid @bradley , Point taken and I want to acknowledge the gap with re ordering and that, this is basic functionality. I am working with the team to address this as a defect and get it resolved. We will keep this section posted on the timeline. 

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 31, 2023
No Status→Acknowledged
bradley
Expert ⭐️
August 31, 2023

Update: Support has clarified this is now considered a bug.

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 6, 2023
Acknowledged→Planned
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 13, 2023
Planned→Implemented
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 13, 2023

@Abid @bradley , The reordering save issue on Scorecard Widgets is now fixed. Appreciate your patience.

AbidAuthor
Gainsight Employee ⭐️
September 13, 2023

Thanks @ChiragJ , Verified the behaviour in local org and it is working as expected now.

bradley
Expert ⭐️
September 13, 2023

@Abid @bradley , The reordering save issue on Scorecard Widgets is now fixed. Appreciate your patience.

Resolved on my end as well, thank you for addressing this as a bug and remediating it quickly