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Search Analytics

Related products:CC Search
  • October 11, 2021
  • 5 replies
  • 96 views

cbeac2432

Google analytics is only picking up search analytics from the main search page but not searches from the home page. This is where the majority of searches are taking place and we are missing out on this valuable data. 

5 replies

  • Helper ⭐️⭐️⭐️
  • October 20, 2021
Updated idea statusNewOpen

  • Helper ⭐️⭐️⭐️
  • October 20, 2021

Hello @cbeac2432 thanks a lot for this idea. That make a lot of sense. 

Just to clarify you would like to have analytics on the search results that are clicked from the live search drop down below:

 


cbeac2432
  • Author
  • Contributor ⭐️⭐️⭐️
  • October 20, 2021

@Marion Frecaut You got it!


Karl Wiseman
  • Contributor ⭐️⭐️
  • April 3, 2023

We are very heavy kb users and having more insights about what people are looking for is becoming much more important. Would value a conversation here to share our use case and insights. FYI @benjibegley 


jvdc
  • Helper ⭐️⭐️⭐️
  • July 28, 2025

Additional elements I'd find valuable in this search analytics:

  • Searched terms vs Successful search (if the user left the search result page without clicking on anything it is a fail)
  • Searched terms vs Most clicked result → to see if users are finding what they're supposed to find