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Helper ⭐️⭐️⭐️
January 17, 2025
Parked

Search analytics without Google Analytics

Related products:CC Search
  • January 17, 2025
  • 5 replies
  • 55 views

Requesting support for search analytics directly within Gainsight CC’s analytics module or accessible via Gainsight’s API, as my company does not use Google Analytics. (In case it’s helpful context, we use an in-house tracking tool that’s unified across our products and all of our other sites, which is then reported using Preset.)

 

Ideally, searches performed both from the search results page and those entered on another page, such as the community home page, where the result was chosen from the dynamically populating dropdown menu, would be available. That second behavior is also described in this idea:

 

 

5 replies

Sudhanshu
Gainsight Product Manager
January 23, 2025
New Idea→Open
Graeme Rycyk
Gainsight Employee ⭐️
Gainsight Director of Product
March 2, 2026

Thanks for sharing this idea, ​@mbuuck1.

While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments.

We appreciate the submission and will revisit it as priorities evolve.

Kind regards,

Graeme

Director of Product | AI & Search
Helper ⭐️
March 2, 2026
Open→Parked
jvdc
Expert ⭐️
March 2, 2026

Hey, I think some of the search analytics you're looking for can be found via the Data Catalog.

 

mbuuck1Author
Helper ⭐️⭐️⭐️
March 2, 2026

​@jvdc Indeed it is! Thank you very much for sharing!