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Search result page pre-filtered for module and category

Related products:CC Search
  • May 27, 2021
  • 8 replies
  • 87 views

Ilan B
  • Contributor ⭐️⭐️⭐️⭐️

It is a bad/weird experience that when you are in a page (eg. Ideation) and you see the search bar, that it is a general search of the entire community, and not just of the category/sub-category that you are currently in. These forums should be pre-filtered when using this search.

I saw two Questions about this, but no Idea for it, so just sharing this idea so that others can comment and vote for it too.

 

8 replies

Ati Somos
  • Gainsight Employee ⭐️
  • June 16, 2021

Hi @Ilan B 
Thank you for keeping this idea in our field of view! I changed the title to avoid misunderstanding. This idea is about when users hit enter or ‘View all’ in the search bar the following search result page should be pre-filtered for given module and category if it applies.
I hope I understood the idea correctly :) 


Ati Somos
  • Gainsight Employee ⭐️
  • June 16, 2021
Updated idea status NewOpen

Ilan B
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • June 16, 2021

Hi @Ati Somos 

That is correct! 

I don’t think it needs to necessarily have to be granular to each category, (although it would be great), but definitely in something like Ideation or Got A Question should be pre-determined.

Ilan


Yasas_AK
  • Helper ⭐️
  • June 29, 2021

Hi All,
I do have a similar concern; It could be confusing since search option appears under the forum name in ours; If it was a search for whole community shouldn’t it be on top (above sub forum names). Also it would have been great if there is a direct search option within a sub forum (rather than having to use filters). Hence upvoted the idea :)
 

Thanks & Best Regards,
Yasas


Ati Somos
  • Gainsight Employee ⭐️
  • June 29, 2021

Thank you for the feedback @Yasas_AK!
I wonder what @Ilan B thinks of having a global search in the header on modules and categories like we have currently on the topic/article page and making the search field in the hero section lead to a pre-filtered search result page?
Before hitting enter, we already only suggest results in the dropdown that are limited to the module and category. One concern would be that users could miss hard to categorise results outside of the category they are already in. Is that why you wouldn’t make it so granular and only pre-filter on the module level?


Ilan B
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • June 30, 2021

Thanks for tagging me @Ati Somos.

That is exactly what I am looking for! Ideally, I’d love to have plenty more control on how the results are generated depending on where you search, but I understand that there are limitations for that. 

The drop down suggestions is definitely helpful, but I would love to see that pre-filtering with the results when you press enter too. I agree with your concern you raise. It’s just a confusing experience, that when I am in the “ideation” section, and I use the search bar in the “Ideation” section, I get questions, conversations, articles and ideas.

Looking forward to hearing more about this!


Graeme Rycyk
  • Gainsight Product Manager
  • March 23, 2026

Thanks for sharing this idea ​@Ilan B,

While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments.

We appreciate the submission and will revisit it as priorities evolve.

Kind regards,

Graeme


CC Admin
  • Helper ⭐️
  • March 23, 2026
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