Search with Company attributes in Plugin

Definitely, a Nice option to have this.

@prathap do you have any use-case from the customer? If not could you please get the use-case.

@prathap we need the use-case to proceed further.

Hi @sai_ram , not sure if this is the same thing proposed by @prathap , but we’d like to have the ability to differentiate Accounts when looking them up in the Outlook Plugin. We often have different Accounts that have the same name, but it’s hard to know which is which from the dropdown in the plugin: 

Inside Gainsight we are able to add additional fields to help differentiate: 

Hello All,
we have this in our roadmap, once it is prioritised we will let you know the updates.

Hi @anirbandutta 

Can you let us know if there is any progress on this? This has come up multiple times by my end users and right now there is no way for them to know if they are logging the activity against correct account.

@soumitrasahu would you be able to share the latest?

Are there any update on when this might be available? 

This feature would be much appreciated … right now for us when documenting to the timeline via Gainsight assist CSMs can't identify which record is the parent and which one is the child, if both records have the same name.

I have a customer with this same concern that has just launch with Gainsight. Adding a comment for traction and tracking.

I’m having a similar issue as @tippetts above. 
It would be great if we could add “search configuration” attributes to the Outlook plugin- similar to how we are able to do this in-app. For our org, I would at least add status to differentiate betwween active and inactive accounts. When we merge accounts in SFDC- this leaves us with an “inactive” record with a very similar name to the “active” account leadning to alot of confusion.

Hoping this is still on the roadmap and we can get an update soon!