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Christian_
Contributor ⭐️
March 8, 2023
Parked

Searching within a topic

Related products:CC Search
  • March 8, 2023
  • 4 replies
  • 34 views

this idea came to me when doing one searches for knowledge and applies to big topics where long discussions are going on packed with usefull information.

What I run into is that with product launches, for example, there is enormous attention and often major topics arise around this product. Customers share their experiences, ask questions and the community is buzzing.

Where things become challenging is after a few pages where users start repeating the same questions, answers are lost in the bulk and the topic becomes too cumbersome to share knowledge and experiences. For example, this is one our biggest topics: KPN introduceert KPN TV+ 

And this is the 115 (!) page thread where I found all the info I needed in my quest for detailed info: Swedespeed forum

The result not being able to search is that often useful information cannot be found, for example to quote and help others. New topics will be created with already answered questions and information will be scattered.

My proposal is to allow users to search within topics themselves. To discover valuable information and give them the opportunity to respond to it. The community can stay on topic better and the quality of the content will improve with less moderation.

 

I'd love to here how your thougths are on this subject. 

4 replies

revote
VIP ⭐️⭐️⭐️⭐️⭐️
March 9, 2023

Yeah, you got my vote! We have also long threads, with hundreds of comments. It is impossible to find certain comment there…

My idea is also related with yours:

 

Christian_
Contributor ⭐️
March 9, 2023

Thanks! I've read your ideas and they would be a very good addition to make searching so much easier. 

I've upped your idea ;).

Graeme Rycyk
Gainsight Employee ⭐️
Gainsight Director of Product
April 2, 2026

Thanks for sharing this idea ​@Christian_,

While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments. We do have exciting improvements items on the roadmap for search and also for large topics that should help here.

We appreciate the submission and will revisit it as priorities evolve.

Kind regards,

Graeme

Director of Product | AI & Search
Helper ⭐️
April 2, 2026
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