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Segments: add a 'OR' to filter not just 'AND'

Related products:CC Users & Roles
  • July 25, 2023
  • 6 replies
  • 71 views

timcavey
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TLDR: can we have: *some filter* || *some other filter* instead of just *some filter* && *some other filter*

 

We can now build segments, with the powerful ‘filter’ in the user section. Even better, we can target segments in email campaigns now. Nice work!

 

What would be nice is if I could chain filter types with an ‘OR’ not just an ‘AND’. e.g

 

Any member that has any of these X, Y, Z badges OR anyone that select ‘I love x, y, z’ in the profile field. 

 

At the moment I can only create a segment for each filter type, or create a segment where both rules (badge and profile filter in this case) are true. 

 

 

6 replies

Sebastian
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  • Helper ⭐️⭐️⭐️
  • July 28, 2023

Thanks for sharing this idea @timcavey! We’ve considered building this, but the most common use case was to show ‘users with more than 1 topic’ OR ‘users with more than 1 reply’ (instead of AND). We’ve addressed that use case with our new Posts filter (which is topics and replies combined), and we haven’t really come across more use cases that require and/or being stringed together.

Do you have a couple of use cases in mind? What kind of segment would you build with this, and how would that help you?


timcavey
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  • Author
  • Helper ⭐️⭐️
  • August 1, 2023

Hi @Sebastian, thanks for getting back to me. 

 

Yes member segments has such huge potential some examples:

 

  • Member has X profile field ticked OR X badge
  • Member has profile field X ticket OR profile field Y ticked
  • Member is X rank or has provided >X best answers OR has posted >Y times

OR filters allows for a basket of members. && means you can only refine your segment to be more and more targeted. 


JeppePeppe
  • Helper ⭐️⭐️
  • August 17, 2023

+1!


Sebastian
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  • Helper ⭐️⭐️⭐️
  • August 24, 2023
NewOpen

  • Contributor ⭐️⭐️
  • March 31, 2025

I would definitely love to see this feature. We want to enable local groups to meet…. but I can’t create a single segment for multiple spellings around a city or country. E.g., I can create a segment for “New York” and a segment for “NYC” but I cannot make a segment that looks for both of these. 

Also we would love to group by countries that share common languages (Spanish, Portuguese). 


  • Product Manager
  • March 30, 2026

Yes, this idea makes sense still and we will look into this when we improve out segments module.