Hi,
Our CSMs would like to be notified when a Gong call syncs to the Timeline and creates an activity. Because the Gong call activity is created automatically, no notification is sent. This means that the customer team member scheduling the meeting--the account manager or a solution architect--has to remember to include the CSM as an optional attendee on meeting invitations for them to be aware of the meeting. Adding Gong calls to the activities that send notifications would solve the problem and lessen the cognitive load.
Thanks for considering.
Laura