Skip to main content
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
October 14, 2021
Parked

Separate bookmark/favorite feature without email notifications

Related products:CC Notifications & Subscriptions
  • October 14, 2021
  • 6 replies
  • 57 views

Some of our users have requested a bookmark or favorite feature: 

I will like to be able to create a personalized favorite list of any post found in the Community in order to easily refer back to the posts.

 

I know this already exists with the Subscribe (previously called Favorite) feature and have suggested it to our users. It provides that personalized list under their profile in Subscriptions. 

However, that feature is tied in to system email notifications, so users would then get emails about new replies on the the topic. While this can be disabled in the user settings, there’s not an option for this use case: wants emails for some topics, but not all of their favorites. 

My recommendation would be to decouple the two: 

  • Favorite or Bookmark
  • Subscribe (to email notifications)

The subscribe could be left the same with current settings. The favorite/bookmark would just create a personalized list like with Subscriptions. 

6 replies

xiaoyu-shen
Helper ⭐️⭐️
October 20, 2021

Hi @DannyPancratz, thanks for sharing this idea! Your explanation of the use case is very clear. 

I’d put this idea to open and let others vote on it. :) 

xiaoyu-shen
Helper ⭐️⭐️
October 20, 2021
Updated idea statusNewOpen
anirbandutta
Expert ⭐️
January 13, 2022

a 💯, ‘Bookmarking’ is not equal to ‘Subscribing’, and all of these shortcuts should be offered neatly from the Inbox in the cloud

It's an opportunity for engagement
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
February 18, 2025

This would be fantastic. Think we may be able to merge this idea as well:

 

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
February 19, 2025

This is a great idea! I have a folder in my bookmarks bar 😅. This would be much much better!

Continuous improvement is better than delayed perfection
Product Manager
September 17, 2026
Thanks for the feedback and the idea! We don't have plans to work on this this year, so we'll be parking this idea for now and will revisit it later.