Right now, the same ‘Product Areas’ list is used for both Product Updates and Ideas, which is creating significant challenges for our team.
Our company’s Product Updates are designed to be high-level, so they require a more streamlined list of singular products. On the other hand, Ideas need to be structured much more granularly to properly capture and organize customer feedback.
As we prepare to bring 18 additional products into the Ideas module, this misalignment is becoming problematic. Product managers have raised concerns about the resulting experience and the long list of categories that will appear under Product Updates with little to no content. From a community perspective, this creates a poor and potentially confusing customer experience.
If it were possible to separate these lists in Control, allowing for distinct Product structures for Product Updates and Ideas, it would significantly improve both usability and overall experience.