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SmartlyGreg
Helper ⭐️⭐️⭐️
December 3, 2021
Parked

Set a custom topic type for Federated Search content - Improve Search

Related products:CC Search
  • December 3, 2021
  • 5 replies
  • 82 views

While it is possible to rename the federated search section through Phrases, the content is not of any type, resulting in the filtering being inconsistent:
The search page filtering by topic type does not represent the full content, and selecting any content type results in eliminating all federated search results, since they have no type.


A fix could be making either:

  • Making all content “Article type” so content is not eliminated unpredictably to end users (Meh)
  • A dedicated type option for federated search content that can be renamed through phrases (Nice)
  • The ability to create custom sub-types altogether that are assignable to content  at will (Oh yeah!)

We want to use the federated search to provide search results for our e-learning courses.for example and the fact they do not appear as a content type feels like a big misrepresentation.

5 replies

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
December 3, 2021

Love this idea! 

The new federated search API is great, but this key component is missing from serving up those results on equal standing with content that lives on Insided. 

Additionally, I’d love the ability to expand Federated Search source and type to multiple sources and multiple types. We’re feeding multiple sources and content types through the API, it’d be great to be able to call those out. 

FYI: I am no longer active in this community
Gainsight CC Team
Helper ⭐️⭐️
December 20, 2021
Updated idea statusNew→Open
Helper ⭐️⭐️⭐️
December 20, 2021

Hello @SmartlyGreg thanks a lot for creating this idea, that makes a lot of sense indeed :). I'll leave this one open to gather some votes

Graeme Rycyk
Gainsight Employee ⭐️
Gainsight Director of Product
March 23, 2026

Thanks for sharing this idea ​@revote,

While we see the value here, this isn’t something we’re actively prioritising right now due to other roadmap commitments.

We appreciate the submission and will revisit it as priorities evolve.

Kind regards,

Graeme

Director of Product | AI & Search
Helper ⭐️
March 23, 2026
Open→Parked