Set custom close status when closing CTAs by CTA ID in Rules Engine

@davebrown2242  and @matthew_lind 

Is the new “Update CTA” action not able to help you with changing the status of the CTAs? If yes, I would like to understand the scenarios that are not working for you.

Thanks,

Monica

I see your workaround, @mpatra . It’s a bit confusing and unintuitive that you can’t use “Close CTA” to close a CTA when you want to set a custom Closed status. 

This was, at best, a very odd implementation of the request. Are there plans to remove the “Close CTA” type of action? Or amend it so you can set a custom status?

What’s worse, is neither documentation page seems to be up to date or clear on how this can be accomplished:

https://support.gainsight.com/gainsight_nxt/03Rules_Engine/Rules_Engine_(Horizon_Experience)/Set_Up_Rules_Action_Types/Close_CTA_Action_Type

https://support.gainsight.com/gainsight_nxt/03Rules_Engine/Rules_Engine_(Horizon_Experience)/Set_Up_Rules_Action_Types/Update_CTA_Action_Type

Right now, this community post seems the best place for information on this topic, and it is still marked as a new idea. @revathimenon can we get this updated and maybe have the docs team review current behavior so there is accurate and formal official documentation on this? Thanks!

@vaishali_rawat - could you please take a look at the above?

Support told me again yesterday that this all makes sense and it’s exactly as designed. In what universe is it? 

The whole thing is nonsensical as best.