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Irina Chernega
Helper ⭐️
November 12, 2020
Released

Set up advanced sort order of articles in Knowledge Base categories

Related products:CC Community
  • November 12, 2020
  • 20 replies
  • 229 views

Currently, all new articles added to the category appear at the bottom of the category. There is a way of sort articles in subcategories using drag-n-drop, but this is very inconvenient when you have a lot of them.

It would be useful to have an ability to set up the default sorting of articles in a category:

  1. by Published date (acsending/descending)
  2. by a number of views, replies, helpfulness, etc.

20 replies

JessicaMendez
Contributor ⭐️⭐️⭐️⭐️
March 7, 2023

Are there any updates on this? We are dragging new articles to the top after posting and it could be a huge manual lift for us if this was automatic. Thanks!!! 

JessicaMendez
Contributor ⭐️⭐️⭐️⭐️
March 7, 2023

It is a huge manual lift and it would be so helpful if it was automatic. 

Are there any updates on this? We are dragging new articles to the top after posting and it could be a huge manual lift for us if this was automatic. Thanks!!! 

 

Contributor ⭐️⭐️
May 28, 2024

Just checking in on this. I’m still dragging things to the top after they are posted, since we use the Knowledge Base for our product updates and release notes. I’d love to have this as a choice or I’d rather have everything be newest to oldest by default. 

Newest to oldest would already be an upgrade for us too:)

Sudhanshu
Gainsight Product Manager
May 29, 2024

Hi all! Thanks for your patience around this problem you’ve been facing. We will be working to solve this problem for you soon with the new 3-level KB hierarchy. 

Here’s a sneak peek into the new experience:

 

Do let us know what you think or if you have any suggestions. Alternatively, you can use this link to schedule a call with me to discuss this enhancement.

Contributor ⭐️⭐️
May 29, 2024

Hi @Sudhanshu , this would already solve our issues! Looks great!! Thanks for keeping us in the loop.

Sudhanshu
Gainsight Product Manager
May 30, 2024
OpenDiscovery
Sudhanshu
Gainsight Product Manager
August 24, 2026

Hi everyone, this has been available for a while now.

In your KB category settings, you'll find an Order Topics tab where you can:

  • Pin specific articles to always appear at the top, in the order you choose via drag-and-drop
  • Leave the rest to sort automatically with recently published topics on top, no more manual dragging after every publish
  • Reset to Default at any time to clear your pinned arrangement

This should cover the core of what was raised here. Marking this as Released. Thanks for your patience and apologies it took us so long to close the loop on this one!

 

Rio Guerrero
Contributor ⭐️⭐️
August 24, 2026

Hi ​@Sudhanshu .
Thanks for sharing this! We haven’t seen this option reflected in the changes available in our production environment yet. Is this something we can request to have enabled for our community? Thanks

Sudhanshu
Gainsight Product Manager
August 26, 2026

@Rio Guerrero I can confirm the functionality is available under Order Topics tab in KB platform. Is there something in particular you think is missing?

Sudhanshu
Gainsight Product Manager
August 24, 2026
Updated idea statusDiscoveryReleased