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HollySimmons
Helper ⭐️
September 15, 2026
New Idea

Set which CTA types can be deleted by end users

Related products:CS Cockpit & Playbooks
  • September 15, 2026
  • 2 replies
  • 24 views

Currently you can either toggle on or off the ability for end-users to delete CTAs but this applies to all. 

We want to be able to set this by type so some can be deleted and others can’t. 

2 replies

mobrien14
Helper ⭐️
September 15, 2026

This would be a welcome change! To get even more granular, it would be great to restrict it to only CTAs they create (regardless of or in addition to type filtering) vs. allowing them to delete system-generated items.

TMaier
Helper ⭐️
September 15, 2026

Excellent idea. Even if we rule out bad faith abuse, I've had horrible experiences with users somehow fully deleting a CTA filled with historical data and associated Timeline records. The recycle bin helps a bit (if you catch it in time) but better would be to prevent that kind of mishap entirely with system controls while still allowing SOME self-service cleanup for their own records.