Right now, there is no direct way for Spaces to share content that was sent to a company via Dynamic Programs. I’m sure there are ways you could configure it (Download the email template, store on an internal platform with a public link, add that link to the Space via a note widget) but it’s clunky & doesn’t include any tokenized content that might be specific to a customer.
Given the emphasis of Spaces for scaled/digital customers, where most of the communications will often come in a 1:many format, it would be great if Gainsight found a way to include recent Dynamic Program communications that were sent to the company. This could be a toggle at the program level (much like Log to Timeline is) and would let the customer view the email content (much like you can in Timeline with formatted/tokenized info) directly in the Space.
Not only does this amp up Spaces as a single source of digital content for the customer, but it also reduces the burden on a Digital CSM. These customers are already receiving the bulk of communications via digital methods & allowing them to view a list of what they were sent & retrieve them as needed would reduce the need on a Digital CSM to answer common questions of “I didn’t get the product email, can you resend?”
