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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
February 5, 2019
New Idea

Show helpful message when clicking opt out link in email test

  • February 5, 2019
  • 3 replies
  • 164 views
It is expected that Opt-Out links don't function in test emails. Can we have a more helpful message for this? Right now it says the following

The link you're trying to access is invalid. Contact your Admin to receive a valid link.

This leads to people think the unsubscribe link doesn't work and causes concern.

      3 replies

      tom_gerth
      tom_gerth
      Gainsight Employee ⭐️⭐️
      May 2, 2019
      +1 here. It's my understanding that this is expected when clicking into test emails, however when a user is trying to test their custom opt out pages, it's incredibly difficult to validate.

      Enterprise Support Manager, Gainsight
      hardik_mota
      hardik_mota
      Helper ⭐️
      October 9, 2020

      Hi Team, 

      I’m seeing a new error message now when I preview the template via program/email templates and click on the “unsubscribe” or “manage preferences” link. It would be more helpful if we could give a meaningful message for this. 

       

      Error: An unknown error occurred. If the problem persists, contact the sender of the email. 

      Screenshot: https://share.getcloudapp.com/KouwBN2P 

      Hardik
        TalAmor
        Helper ⭐️
        October 12, 2020

        Upvoting for the following error message - 

        It’s not helpful and doesn’t indicate that this is simply due to the link coming from a test (preview) email.

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