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Gainsight Employee ⭐️
October 7, 2024
New Idea

show the dependencies of a URL in In-App Hub (formerly KC Bot) like which bots include the URLs and where

Related products:PX In-App Hub (formerly KC Bot)
  • October 7, 2024
  • 0 replies
  • 26 views

 

A feature to show the dependencies in a KC BOT like which bots include the URLs.

When I try to delete a link from the ‘Google search knowledge base’ from the integrations page, there is no way for me to find which KC BOTs include this URL without reaching out to customer support.

Current solution to find this is manually going through all the KCBOTs content → web links, recommendations, Editor --> Search --> Google Search Domains:
 
Integrations page


 
Editor --> Search --> Google Search Domains


 Engagement's Content tab --> Web Links section
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So,  it would be good if there is a facility to know which bot included a specific URL.