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Slack AI Agent Prompt Library

Related products:CS AI Copilot
  • November 18, 2025
  • 1 reply
  • 31 views

dayn.johnson
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As we’re rolling out the Slack AI Agent to teams that do not frequently log into Gainsight, and instead work primarily out of Salesforce, I’m curious – would something similar to the Copilot prompt library be on the roadmap? ​@Ritika Jindal – very happy to see the Copilot library, particularly the ability for admins to add standard prompts, and end users to create and save their favorites.

It’d be a huge QoL improvement for users who don’t typically access Copilot to be able to leverage that same prompt library when they interact with the Slack AI agent.

 

1 reply

Ritika Jindal
  • Gainsight Employee ⭐️⭐️
  • November 28, 2025

Yes its in our mind.
We are observing adoption of Prompt library and Gainsight slack app to further decide investments in these areas.