Soft bounce replies do not return to the Reply To address

Related products:CS Email & Notifications, CS Group Send

Forum|Forum|7 years ago
July 10, 2019
13 replies
296 views

Has anyone else experienced this? For some of our programs, out of office/automatic replies are sending to the From Address and not the Reply To address. Is this common - and is this as expected?

john_apple

Expert ⭐️

I'd be curious to know if this is expected behavior as well

shannon

Contributor ⭐️⭐️⭐️⭐️

I had the same problem recently, can this be fixed?

J

jpmehlhaff

Contributor ⭐️⭐️⭐️

I’m experiencing the same behavior, can anyone on the Gainsight team confirm this is expected and suggest any workarounds?

sai_ram

Expert ⭐️⭐️

@jpmehlhaff Thanks for bringing this to our notice. we will look into this and get back to you.

andreammelde

Helper ⭐️⭐️

It would be preferable for this to send to the reply-to

Andrea Carroll

nitisha_rathi

Expert ⭐️⭐️

Hi All,

This is controlled by the email client and we may have little control over it. I would however work with the engineering to determine if we can influence it in any way.

E

emshank

Contributor ⭐️

We had this issue as well and my VP of CS received over 150 soft bounce replies to her inbox despite not being the reply-to email address. The support team confirmed this is expected behavior. Please look into a solution for this!

Angela Micheli

Contributor ⭐️⭐️

We had set up a different reply-to e-mail for the main purpose of avoiding spam (out of office, automatic replies). Because of the soft-bounce limitation, we ended up with 1k extra tickets in our system.

It would be fantastic if this could be considered!