Sorting of Email Templates in Email Assist

Forum|Forum|6 years ago
April 23, 2020
8 replies
209 views

Hi All,

This is a small ask, but would it be possible to sort email templates in alphabetical order when sending via email assist? With a lot of email templates available it can be inconvenient for end-users to scroll through the list to find the email they are trying to send. If the templates were sorted by name it would be a much better user experience. Thanks!

edleguizamo

Contributor ⭐️⭐️⭐️

It would be great to be able to sort by alphabetical order in this drop down. We have a naming convention at our org and it would be great to see them grouped together without having to use the search function. Hoping to get this done as a pebble update in the next release. Right now it sorts by newest to be updated.

Eddie Aguilar - Manager, CS Operations

C

chethana

Expert ⭐️

Hello All,

We are working on new design which will structure the templates for the user. Please see the attached screen shot of new design. We will update you about the availability of new design in the product.

edleguizamo

Contributor ⭐️⭐️⭐️

Hello All,

We are working on new design which will structure the templates for the user. Please see the attached screen shot of new design. We will update you about the availability of new design in the product.

@chethana That looks fantastic! I look forward to the availability of this feature.

Eddie Aguilar - Manager, CS Operations