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Contributor ⭐️
September 17, 2026
New Idea

Staircase Account Visibility Based on Gainsight Data Permissions

Related products:Staircase AI
  • September 17, 2026
  • 0 replies
  • 2 views

I'd like to submit a feature request for Staircase AI account visibility controls.

Currently, Staircase permissions are limited to ownership and role-based access (User, Manager, Admin). It would be extremely valuable to allow administrators to configure Staircase access based on existing Gainsight CS data permissions or a designated field within Gainsight.

For example, we have an "Empire" user group in Gainsight CS that can only see accounts where our field of Partner Vendor = Empire. We would like those same users to have access to only those accounts in Staircase, even if they are not the assigned CSM or account owner.

I believe it would significantly improve Staircase adoption for organizations with more complex account ownership models.