Staircase AI | Create Global Account Configuration for what appears on the Account page

That makes a lot of sense. Letting admins hide unused sections would really cut down on clutter and help users focus on what actually matters to them. If Product Usage data isn’t relevant, seeing that health score just adds confusion instead of value.

The ability to reorder elements would be just as impactful. Aligning the Account page with the C360 layout in Gainsight would make things feel more intuitive, especially for teams already used to that flow. Overall, giving admins more control over what’s shown and in what order would make the Account page cleaner, clearer, and easier to adopt.

Yes, yes, yes. I’d love the ability to hide/unhide the Accounts page widgets. 
The “Notes” widget is a fantastic example (for CS + ST customers). We already have a text/notes section on the C360, so when new people start, having a notes section across both the C360 and the Staircase Account page leads to them not knowing where any relevant Notes should live. 

Product Usage isn’t being tracked in Staircase for us (yet), so the only purpose it’s serving is playing with the fish, which our ELT do not seem interested in (try as I might ;)).