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Jef Vanlaer
Jef Vanlaer
Helper ⭐️⭐️⭐️
December 23, 2019
Released

Start knowledge bot from custom button or link

Related products:PX In-App Hub (formerly KC Bot)
  • December 23, 2019
  • 8 replies
  • 145 views

We'd like to implement the Knowledge Center Bot for our users to start PX tours at their liking. However, the KC button is always covering crucial functionality on our application. It would be nice if we could open the KC bot via a link, so we can add our own custom button in the application for users to open the bot or embed it in our existing Help Center.

    8 replies

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    Gainsight Employee ⭐️⭐️
    January 6, 2020

    Good suggestion @Jef Vanlaer .

     

    @mickey 

    -- Link
    mickey
    Gainsight Employee ⭐️
    mickey
    Gainsight Employee ⭐️
    January 31, 2020

    Thanks!

    This is planned for Q1 (Feb) @Jef Vanlaer 

      Jef Vanlaer
      Jef VanlaerAuthor
      Helper ⭐️⭐️⭐️
      February 26, 2020

      @mickey I couldn't find this in the February release notes, so I guess it shifted to one of the next releases?

      Tracymack
      Contributor ⭐️⭐️⭐️
      October 24, 2022

      We’d like this functionality too! Did it make it into a release?

      Jef Vanlaer
      Jef VanlaerAuthor
      Helper ⭐️⭐️⭐️
      October 25, 2022

      The embedded Knowledge Center Bot is available and we have successfully implemented in the meantime.

      More info in the support documentation: https://support.gainsight.com/PX/Knowledge_Center_Bot/General/04_Embedded_Knowledge_Center_Bot

      Tracymack
      Contributor ⭐️⭐️⭐️
      October 25, 2022

      Thanks, but we don’t want to embed the knowledge bot - I’m assuming this is the only current solution?

       

      Jef Vanlaer
      Jef VanlaerAuthor
      Helper ⭐️⭐️⭐️
      October 25, 2022

      @Tracymack As far as I know, it's the only solution at the moment indeed. It also fitted our initial feature idea of 2 years ago, as the bot is now opening when a user clicks a button in our help menu. Embedding in this case does not mean you ship the whole bot, you just add a bit of code to your product to open the bot on the click of a button.

      broghanzwack
      broghanzwack
      Contributor ⭐️⭐️⭐️⭐️⭐️
      August 17, 2023
      Planned→Implemented
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