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Contributor ⭐️
November 3, 2022
New Idea

Stop creating new tabs

Related products:CS Rules Engine
  • November 3, 2022
  • 4 replies
  • 176 views

You have made design decision to make every link to an account open a new browser tab. This behavior is frustrating and results in a distracting and inefficient workflow. All modern browsers allow a user to right click a link and decide for themselves if they want to open a link in a new tab. Your design choice has removed options for the user.

Please, please, either change this behavior and let users decide for themselves what they want to do through their browsers or create a setting to allow the user to define their desired behavior in Gainsight. In a previous post on this, a Chrome app was suggested to force behavior for pop-ups. This app no longer works with your latest release leaving no option but to have tabs all over the place.

4 replies

LiamGilleran
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 14, 2023

Good news @dsarnowski this is currently being worked on. I believe the user setting to keep a single tab will be in our October release. 

manda.edmonds
Contributor ⭐️⭐️⭐️⭐️
February 22, 2024

@LiamGilleran Any update on this?

rahul_prayakarao
Helper ⭐️⭐️
March 6, 2024

Hello everyone. We are working on a new initiative called mini 360. This will open any customer record in a third pane from GS Home, Success Plan, Cockpit, Dashboards, Reports. CSMs will be able to complete their tasks without opening too many tabs or losing context.

 

Here is a glimpse of how mini 360 will look like. This should be available tentatively in Q2.

 

revathimenon
Gainsight Community Lead
March 6, 2024
Idea merged into:

All the votes from this idea have been transferred.
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