Skip to main content
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
July 21, 2025
New Idea

Stop creating Person records without identifiers

Related products:CS Journey Orchestrator
  • July 21, 2025
  • 3 replies
  • 73 views

Ref ticket 379476.

 

Gainsight intentionally creates Person records with no identifier for every email that is sent from a Program.  These do not have identifiers and cannot be matched with the same load criteria in Rules.  Therefore, Gainsight creates unnecessary duplicate Person records via an automated internal process.  Please stop doing this.

3 replies

Sashank Goparaju
Helper ⭐️
November 13, 2025

We are even experiencing this and our support ticket is 435157.

Sashank Goparaju
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2026

These duplicate, unlinked person records cause a litany of issues. This feels like something that should be, at the very least, an admin account wide toggle that allows us to set the option to absolutely block creation of these duplicate contacts across the entire Gainsight instance.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
Contributor ⭐️⭐️
August 28, 2026

Personのデータを、自社の個人データと整合を取らせるためにカスタム項目をキー設定しています。
そのため、コントロールが効かずに絶賛困っているところです!ぜひこの制御を入れてほしいです。