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Contributor ⭐️⭐️⭐️⭐️⭐️
August 3, 2015
Released

Stop non admin users from deleting CTAs

Related products:CS Cockpit & Playbooks
  • August 3, 2015
  • 12 replies
  • 234 views
We need the ability to only let administrators delete CTAs.  We would like our reps to close the CTAs and not delete them.

      12 replies

      kristin_f3c469
      kristin_f3c469
      Contributor ⭐️⭐️⭐️⭐️⭐️
      August 3, 2015
      Totally - there are other things that should be just admins, like creation/modification of playbooks.
        emily_mcdaniel_629a86
        emily_mcdaniel_629a86
        Gainsight Employee ⭐️⭐️
        August 18, 2015
        Ellen/Kristin, 

        Thanks for your feedback! Right now we do have an option to limit this from the product but it is something we have heard from customers. I am going to route this to our product team as an idea so that they can further comment.
          gaurav_kotak
          gaurav_kotak
          Expert ⭐️
          August 18, 2015
          Hi Kristin, thanks for your feedback and agree with your points. We have active plans to limit creation/modification of playbooks to admins or other users with this explicit permission. After that will look more broadly at other permissions including stopping non-admin user from deleting CTAs. Thanks.
            ben_daniels
            ben_daniels
            Contributor ⭐️⭐️⭐️
            March 23, 2016
            and deleting accounts 🙂 non-admin users should not be able to do that in the Customer tab.
              scott_eaton
              scott_eaton
              Contributor ⭐️
              October 26, 2016
              Any update on this?
                melissa_i_959be6
                melissa_i_959be6
                Contributor ⭐️⭐️⭐️⭐️⭐️
                December 20, 2017
                We also would like to restrict our end users of the ability to delete CTAs.  Any further plans for this?
                  meg.kitto
                  Contributor ⭐️⭐️
                  June 3, 2020

                  Are there any updates on this functionality? We want only admins to be able to delete CTAs.

                    eku_malcolm
                    eku_malcolm
                    Contributor ⭐️⭐️
                    February 15, 2022

                    @satyajeet Tagging as instructed.

                      angela_domenichelli
                      angela_domenichelli
                      Contributor ⭐️⭐️⭐️⭐️⭐️
                      April 26, 2023

                      Even having a soft delete option that allows admin’s access to see how often and which CTAs are being deleted would be an improvement.  As it stands now, we have no insight or control over end users deleting each other’s manually created CTAs or the logic-driven CTAs.  This is a long-standing issue with lots of votes.  Hope to see it move into Planned soon!

                      Angela Domenichelli (She/Her/Hers)
                        heather_hansen
                        heather_hansen
                        VIP ⭐️⭐️⭐️⭐️⭐️
                        April 26, 2023

                        Agree with the thoughts of others here.  Maybe something more like Timeline where they can only delete items that they’ve created, but not applicable to admins?

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