New Idea
Store failure reasons as string (instead of rich text) in AO Failed Participants (and anywhere else)
Hi there
I need to analyze some data around participant failure reasons and ô surprise, I can’t do that within Gainsight because that value, which is a couple of dozen characters max, is stored as rich text.
Which means:
- Can’t search
- Can’t filter
- Can’t group by
In short: can’t use.
Meanwhile, Failure Reason in AO Participants is a string that we can search through, can filter on and can group by.
This is inconsistent and doesn’t add up.
It needs to be a string everywhere. If it can be in AO Participants, IT CAN ALSO BE in AO Failed Participants.
A