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Jack-Occleshaw
Contributor ⭐️⭐️
February 11, 2021
Released

Structured Surveys

Related products:PX Engagements
  • February 11, 2021
  • 11 replies
  • 175 views

Hi All,

 

I wondered if anyone has been able to do a structured survey? I know that we have a lot of options available within Gainsight PX but we aren’t able to branch off to follow on questions based around a previous response.

 

So my Idea/Example is:

 

How do you find the tool?        - Option A = Trigger Question 2.1
                                                      - Option B = Trigger Question 2.2
                                                      - Option C = Trigger Question 2.3

 

I hope that makes sense, I know we are able to do surveys like this within SurveyMonkey allowing us to change the sequence of questions depending on their previous choice. 

I also didnt know if we can create an engagement which launches based on their survey responses?
So if someone scores a feature low in a survey, we can trigger a follow up guide or pop-up to educate the user on the features a bit better (so technically they’ve highlighted their struggles and we’re now holding their hand through a new onboarding/demo).

 

 

11 replies

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
July 31, 2023
Planned→Implemented