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Irina Chernega
Helper ⭐️
November 12, 2020
Parked

Subscribe to Knowledge Base category (parent, sub) to receive new articles posted in it

Related products:CC Notifications & Subscriptions
  • November 12, 2020
  • 16 replies
  • 246 views

Our community users would like to receive a notification when a new article is added in a category.

16 replies

Shy
Contributor ⭐️⭐️⭐️
October 12, 2024

Interesting idea! I would like to have this for our community too. 

Julian
Gainsight Employee ⭐️⭐️⭐️
November 5, 2024

Hi all,

Thanks for showing your support for this enhancement - I can see why you regard this as valuable.

I am not aware of this being a roadmap item to be worked on for the next three months or so. This of course does not mean that we will not work on it, but as the team has to balance priorities and resources, they are currently working on other improvements.

I have taken a note to discuss this idea in my talks with product leadership later this month. If there is more concrete feedback from the team, I will share it with you here.

I follow my nose, it always knows
Contributor ⭐️⭐️⭐️
June 11, 2026

Hey everyone,

 

Just adding my support for this idea. As it’s possible to subscribe to the other areas of the community, I’d also like to add the ability to subscribe to any areas of the community that have valuable content. It would then be up to the member to opt-in or not to get those. As I see it, it also adds consistency across the community. 

 

For our knowledge base, we are using it very much like a resource area (and blog like use too), with best practices, guides, stories and podcasts among other things, so it would therefore lend itself to being subscribed to (otherwise it becomes just a holding zone to point to - which I can see some use in). We are currently having to do further promotion elsewhere in the community to gain visibility.

 

Plus, this is actually something several of our members have specifically asked for regarding our knowledge base. 

 

I hope this might be considered for the roadmpa, as I think it would be very useful for engagement (in our case). 

 

Thanks so much.

 

Rio Guerrero
Contributor ⭐️⭐️
June 11, 2026

We would love to have this on our community Knowledgebase!

Product Manager
June 29, 2026

Thanks for sharing this idea, we will continue to look into this feature later next year. This year we are working on other priorities. we will park this idea for now and open it up laster next year 

Product Manager
June 29, 2026
Updated idea statusOpenParked