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Subscription Status

Related products:CC Analytics & Reporting
  • December 2, 2021
  • 9 replies
  • 113 views

Christa Brown

From the control environment I would like to be able to see the following:

  • How many users are subscribed to each forum (category) 
  • Drill into this total number to see the list of actual users that are subscribed to each forum (category) and export this information to csv
  • From the user profile, see which forums (categories) the user is subscribed to and include this information in the user export file

This information would allow us to determine which forums are most popular with our users and which ones we may need to promote further or deactivate. It would also give insight to how many users are potentially receiving notifications for new posts in those forums to inform our content strategy. 

9 replies

  • December 3, 2021

This is a fantastic idea. Anything we can do to improve groups and reporting around them and users gets my vote.


  • Helper ⭐️⭐️⭐️
  • December 16, 2021
Updated idea statusNewOpen

security_lion
  • Helper ⭐️⭐️
  • March 15, 2022

Would love to see this!


Chris Hackett
Forum|alt.badge.img
  • Helper ⭐️⭐️⭐️
  • March 30, 2022

Yes please!


security_lion
  • Helper ⭐️⭐️
  • August 5, 2022

Has anyone heard any updates about the possibility of this idea coming to fruition?
 


Aleksandra
  • Gainsight Product Manager
  • September 27, 2024
OpenDiscovery

Aleksandra
  • Gainsight Product Manager
  • December 5, 2025
DiscoveryDevelopment

Aleksandra
  • Gainsight Product Manager
  • March 3, 2026

I’m thrilled to share some great news—your idea is officially live! We’ve just launched the Subscription Status and Subscription Trends dashboards, bringing you the exact KPIs and deep-dive analytics you’ve been asking for.

By leveraging GS Analytics Platform, these dashboards are now fully interactive. You can now drill down into specific user lists, change visuals from charts to tables on the fly, and save your custom filters so your view is always ready for you.

Thank you for pushing for this! We’re excited to finally put these capabilities in your hands—take them for a spin and let us know what you think.

 


Aleksandra
  • Gainsight Product Manager
  • March 3, 2026
DevelopmentReleased