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Christa Brown
Contributor ⭐️⭐️⭐️
Dec 2, 2021 3:36 PM UTC
Released

Subscription Status

Related products:CC Analytics & Reporting

From the control environment I would like to be able to see the following:

  • How many users are subscribed to each forum (category) 
  • Drill into this total number to see the list of actual users that are subscribed to each forum (category) and export this information to csv
  • From the user profile, see which forums (categories) the user is subscribed to and include this information in the user export file

This information would allow us to determine which forums are most popular with our users and which ones we may need to promote further or deactivate. It would also give insight to how many users are potentially receiving notifications for new posts in those forums to inform our content strategy. 

9 replies

Dec 3, 2021 12:47 AM UTC

This is a fantastic idea. Anything we can do to improve groups and reporting around them and users gets my vote.

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Helper ⭐️⭐️⭐️
Dec 16, 2021 3:52 PM UTC
Updated idea statusNew→Open
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security_lion
Helper ⭐️⭐️
Mar 15, 2022 5:21 PM UTC

Would love to see this!

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Chris Hackett
Helper ⭐️⭐️⭐️
Mar 30, 2022 10:08 PM UTC

Yes please!

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Chris
security_lion
Helper ⭐️⭐️
Aug 5, 2022 5:10 PM UTC

Has anyone heard any updates about the possibility of this idea coming to fruition?
 

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Aleksandra
Gainsight Product Manager
Sep 27, 2024 7:37 AM UTC
Open→Discovery
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Aleksandra
Aleksandra
Gainsight Product Manager
Dec 5, 2025 1:13 PM UTC
Discovery→Development
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Aleksandra
Aleksandra
Gainsight Product Manager
Mar 3, 2026 10:56 AM UTC

I’m thrilled to share some great news—your idea is officially live! We’ve just launched the Subscription Status and Subscription Trends dashboards, bringing you the exact KPIs and deep-dive analytics you’ve been asking for.

By leveraging GS Analytics Platform, these dashboards are now fully interactive. You can now drill down into specific user lists, change visuals from charts to tables on the fly, and save your custom filters so your view is always ready for you.

Thank you for pushing for this! We’re excited to finally put these capabilities in your hands—take them for a spin and let us know what you think.

 

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Aleksandra
Aleksandra
Gainsight Product Manager
Mar 3, 2026 10:56 AM UTC
Development→Released
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Aleksandra