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cameron_wright
Gainsight Employee ⭐️⭐️
November 28, 2017
Released

Success Plan Status ~ Variants

Related products:CS Success Plans & Customer Goals
  • November 28, 2017
  • 15 replies
  • 134 views
I have a customer that would like to be able to add custom status's to the Success Plan Status Field. The current options are Active, Draft, & Closed. 

The use case for this specific customer would be to tag as "future project" or something similar to that so they can tag these success plans with a more specific status. 

I do agree with them that this would be very beneficial for a strategic team to be able to use. 

    15 replies

    heather_landgraf
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 8, 2021

    any update on this?  we would like to have a Status of Delayed or On Hold.  

     

    Anil Raj Pujari
    Helper ⭐️⭐️
    March 10, 2021

    Thanks for showing interest in this feature - custom  successplan-statuses. This is in development phase and will be available soon.

    andreammelde
    Helper ⭐️⭐️
    April 9, 2021

    @Anil Raj Pujari  is there a more specific ETA on this?

    Andrea Carroll
    Anil Raj Pujari
    Helper ⭐️⭐️
    June 3, 2021

    Custom successplan status is part of new success plan horizon experience which is in beta phase. Hence should be available soon

    seth_schroeder
    Gainsight Employee ⭐️⭐️
    July 27, 2021

    Hello Everyone,

    Happy to announce that your request has been considered and implemented in the Success Plan Horizon Analytics available in Gainsight NXT (Link). Success Plan Horizon Analytics has new capabilities such as the ability to configure custom statuses for Success Plans.

    Thanks for posting!