Support more Dynmamic Notification Routing

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In our Salesforce & Gainsight CS instance, we have a standard string field where our account teams input the Slack ID of internal customer channels that they all work out of to handle collaborative efforts. In Gainsight, we utilize this as part of a variety of external actions including sending Timeline entries to these Slack channels as a way to ensure everyone is aware of crucial meetings & updates.

As part of Staircase, we were hoping to utilize a similar workflow to send signal notifications. However it turns out that the Slack channel notifications requires a hardcoded channel & does not support the use of an identifier in a field. This severely limits our potential usage of this functionality.

Ask: I’d love to see the Slack notifications enhanced to allow for routing based on the company-level field that we have mapped into Staircase (example of what it could look like)

Why not just DMs to Account Teams?: Our goal with Staircase is to reduce siloing of these signals, and sending these message over DMs increases the risk of missed collaboration efforts.