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adam.ballhaussen
Helper ⭐️
May 11, 2021
Released

Support parent/child hierarchy for product areas/features in Ideas and Product Updates

Related products:CC Product Updates
  • May 11, 2021
  • 19 replies
  • 338 views

The hierarchy for Product Updates and for Ideas is flat, as in there is only 1 level.

 

Our organization has multiple “Products” that each have a set of “features”. I would like to see Product Updates and Ideas both support a “tiered” structure for these products & features.

 

Things I’d like to see:

  • Filter Ideas and Product Updates by Product AND Feature
  • Allow customers to select Product AND Feature when submitting an Idea
  • Allow customers to subscribe to a certain product/feature to receive notifications when new updates/ideas are submitted
  • Ability to customize the terms Product and Feature 

 

I imagine the hierarchy would work as follows:

  1. Product A
    1. Feature A
    2. Feature B
    3. Feature C
  2. Product B
    1. Feature A
    2. Feature B
    3. Feature C

Features might be conditional based on the Product that is selected, or if needed for product simplicity the Product could be an unselectable “parent” similar to Parent Categories for Community Categories that only helps organize each feature.

19 replies

anirbandutta
Expert ⭐️
June 8, 2023

Thank you @Manon for the prompt response.

Generate unique urls: what the url should link to in that case? 

I think currently we are doing a good job generating unique urls, like e.g. All Ideas for ‘Community’, all Statuses and sorted by highest no. of Replies

With the new nesting, we should retain the choices, one Or multiple choices, like I say if I want to chose certain ‘platform features’ as a cluster as opposed to just one.

Do you want to be able to link a product area to a specific category? 

I feel “Product Area” may serve as a metadata for the product, at that granular level and there may exist a 1:1 mapping between Product Area and Category for that exact Product Area or may not.

i.e. in some cases I might like to have a common category for a cluster of Product Areas (maybe as a usecase).

Like in a Gainsight context, GS Everywhere, a parent area would include

Zoom, Gainsight Assist (plugins), Sally, Mobile, Calendar widget, Company Intelligence (nested children) which may be offered a singular category but may/maynot have individual Product Areas to themselves.

But in any case options to have interlinking (even low tech through quicklinks) would only be possible through the unique urls

It's an opportunity for engagement
Sudhanshu
Gainsight Product Manager
December 10, 2024

Hi everyone, we’re excited to share that we’re launching a limited beta for this feature and are looking for 10 participants to test it out. If you’re interested, please fill out this form to sign up for early access. We can’t wait to hear your thoughts!

Sudhanshu
Gainsight Product Manager
December 10, 2024
Open→Development
ahamburg9
Helper ⭐️⭐️
December 19, 2024

This is going to be huge! Excited for this feature!

Sudhanshu
Gainsight Product Manager
January 30, 2025
Development→Released
Sudhanshu
Gainsight Product Manager
January 30, 2025

Hi all! We’re excited to share that Hierarchy in Product Areas is now live! Do let us know what you think about the enhancement and if there’s any feedback or suggestions. Looking forward to hearing from you!

KellyBebenek
Helper ⭐️
February 19, 2025

​@Sudhanshu and ​@olimarrio - Can customers subscribe to just certain product sections for updates? with this update? If so, how as I don’t see that as an option and this was part of the idea provided above.

 

TIA

Sudhanshu
Gainsight Product Manager
February 20, 2025

Hi ​@KellyBebenek! Subscribing to product areas is next on the list. We are running discovery on that atm. Would you be interested in a call to help us shape the feature?

KellyBebenek
Helper ⭐️
February 20, 2025

​@Sudhanshu - yes, please sign me up!