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hardik_mota
hardik_mota
Helper ⭐️
October 29, 2020
New Idea

Support "Rich Text" data type in External Actions or Rule Engine

  • October 29, 2020
  • 2 replies
  • 149 views

Hi Team, 

I’m raising this request to get support on data type “Rich Text Area” dataType in "External Actions" or a checkbox in rule fetch task to enable support of Rich Text Data.

Current Behaviour : We can only “string” data type : https://share.getcloudapp.com/d5upJAzo 

Reason: While pushing CTA data from GS to JIRA via External actions & rule, the data in the “Rich text area” field is unable to parse the HTML/Json formatting based on our expectation. 

Example : SS1: https://share.getcloudapp.com/L1uQ8NPn   SS2:  https://share.getcloudapp.com/E0urm4wj

    2 replies

    rakesh
    Gainsight Employee ⭐️
    rakesh
    Lets put your data to work!
    November 20, 2020

    Hi @hardik_mota 

     

    We do support allowing Rich Text fields in external actions. It doesnt matter what you see in the pic 1 shared (You can use a string to pass HTML data too) we only show primitive data types there. 

     

    Now, some systems understand HTML some dont. For the systems which understand HTML, what we have works perfectly. For the ones which dont, we are introducing functionality to strip off any HTML tags in Rules in one of the upcoming enhancements. . 

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      December 11, 2020

      @hardik_mota did you get a chance to view the comments posted by @rakesh ??

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