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meenal_shukla
Gainsight Employee ⭐️⭐️
July 22, 2020
New Idea

Support sending transactional (CSAT) surveys in email assist

  • July 22, 2020
  • 1 reply
  • 122 views

There is no way to send out transactional surveys in email assist. Use case: Customer wants to send out a survey to a list of contacts as and when necessary in an ad-hoc manner. The survey needs to be associated with a project because it is a CSAT survey. 

The customers wants to use the email assist functionality to send out these surveys associated with a project. Currently, this is not possible, not even with a linked object (Project being the linked object in the CTA).

Are there any plans to improve this functionality?

cc @roja_kode 

1 reply

Expert ⭐️
August 19, 2020

Hello @meena

We are planning to add this support as part of email from anywhere. I will update you about the release timelines.