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berin_bezmen_9a2cd6
berin_bezmen_9a2cd6
Contributor ⭐️⭐️⭐️
June 6, 2017
Released

Sync emails from Gmail to Gainsight/Timeline

Related products:CS Timeline & Activity Tracking
  • June 6, 2017
  • 12 replies
  • 217 views
We use Yesware to sync our emails with Salesforce. Yesware provides a "sync with SF" button which would be awesome to have for Gainsight. Our team uses Timeline very heavily and would be great if they could have their emails from gmail sync into Timeline and log it as an email activity. If this is not available, is there a way to sync emails from Gmail to Gainsight directly (without having to sync to SF and then run a report in Gainsight on the SF activity)

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    ana_rita_santos
    ana_rita_santos
    Contributor ⭐️⭐️
    October 3, 2018
    Great news! Like Allison said before, it is really hard to encourage CSM adoption without this, as it implies a lot of disruption in their work and duplicates the effort on each communication.
    Any update on the ETA for this?
    Thanks!
      johnpaul_dicks
      johnpaul_dicks
      Contributor ⭐️⭐️⭐️
      October 22, 2018
      There are a bunch of threads for related functionality floating around but I think this is the master thread: https://community.gainsight.com/gainsight/topics/logging-emails-by-bcc-in-timeline

      tldr: it was slated for then pulled from the mid oct '18 release due to some technical complications and delivery is tbd once those issues are resolved.
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