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HollySimmons
Helper ⭐️
July 14, 2021
New Idea

Sync Picklist Values based on Value not API Name in SFDC Connector

  • July 14, 2021
  • 2 replies
  • 103 views

When syncing picklist values to GS via the SFDC connector it matches based on the SF API Name instead of Value, this means if values are re-labelled in SFDC and we want to show the same update in GS the sync no longer works. 

E.g. here the M&A option has it’s value been changed to Media & Entertainment

So we’ve updated the name in GS too; 

 

But now any attempting at syncing fails for records with these values; 

 


 

 

2 replies

sai_ram
Expert ⭐️⭐️
July 15, 2021

@HollySimmons let me check and get back to you on this.

jeffrey_boyer
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 20, 2022

Running into a similar situation to this.  Has there been any movement on the ability to sync on API name and display the re-labeled value in GS vs always displaying and needing to match based on API name.