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dan_ahrens
Expert ⭐️⭐️⭐️
December 7, 2016
Released

Templates for specific Timeline activities

  • December 7, 2016
  • 86 replies
  • 2024 views
Timeline is so juicy....I love it!

One idea that could really help to drive organizational consistency is the ability to define a template that would auto fill parts of the draft activity text. For example, instead of giving the user free rein to enter whatever, if there were some key data elements or formatting style that was important for consistency, have the template drop that text in automatically.

For example, a possible template for a customer meeting could be:

[i]Summary: 
[i]Current health & trend:
[i]Action items:
  • [i]Item 1
  • [i]Item 2
[i]Notes:
  • [i]Notes, etc
[i]Next meeting scheduled:

    86 replies

    darkknight
    Expert ⭐️
    November 28, 2018
    Adding this link again as the original one was broken post-community migration. https://community.gainsight.com/conversations/create-a-timeline-task-type-in-playbooks-5bc73e1ae4b04588aaf86c63

    Jeff Kirkpatrick
    jen_pakravan
    Contributor ⭐️⭐️⭐️⭐️⭐️
    December 4, 2018
    Bumping this up again since my previous inquiry was I think accidentally overlooked. Is there a timeframe on this? I would love to be able to add text fields other than "Notes", this would be huge for our team.

    ollie
    Contributor ⭐️
    December 14, 2018
    Also wondering if this ever made it on the roadmap or is planned. Any updates?

    Our Onboarding team will soon be adopting Timeline instead of using Salesforce Notes. They have different notes templates depending on the type of call, and we're hoping to eliminate as many steps in the process as possible to aid in adoption and efficiency. Being able to create a custom Activity or sub-activities with templates would be extremely helpful.

    cmultanen
    Helper ⭐️
    December 14, 2018
    +1 again, this would be very helpful for our various teams

    toddmassey
    Helper ⭐️
    April 29, 2019
    This would be awesome for us too.

    kevin
    Contributor ⭐️⭐️
    May 20, 2019
    #2 fits what a few of my customers are asking for as well!

    kevin
    Contributor ⭐️⭐️
    May 20, 2019
    Wanted to highlight that there is another post with this request here: https://community.gainsight.com/conversations/templates-in-timeline-5bd2190de4b0c5adfde0a670

    This is a big request

    manmeet_dosanjh
    Helper ⭐️
    June 12, 2019
    Is there any update on this request? If it is being considered by product for the roadmap that would be great to know! Definitely a huge request from my team.

    marissa
    Contributor ⭐️⭐️
    June 20, 2019
    @dan_ahrens is there an update on when this will be released? I see a lot going on in the community about it and not really any updates on where on the roadmap it's located.

    darkknight
    Expert ⭐️
    June 20, 2019
    48 likes!

    Jeff Kirkpatrick